Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Return Guidelines

Returns Accepted For: Both defective and non-defective products.

Product Condition: New and unused.

Return Window: Within 30 days of receiving your order.

Return Method: By post/mail.

Return Shipping Label: Free. A return shipping label will be provided for eligible returns.

Restocking Fee: No restocking fee.

3. How to Start a Return

To start a return, please contact us at info@Luxe-Sensational.co.uk and provide your order details.

Please do not send any items back without first contacting us and receiving return instructions.

If your return is approved, we will provide a free return shipping label and instructions on how and where to send your package.

Return Address:
29 Connaught Road
Scunthorpe, DN15 8GU
United Kingdom

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if the item is defective or damaged or if you received the wrong item.

We will review the issue and provide appropriate instructions for a replacement, exchange, or refund where applicable.

5. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us within 30 days of receiving your order. Once your return is approved and received, we will process the exchange according to product availability.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 7 business days.

Please note that after we process the refund, your bank or payment provider may require additional time to make the funds available in your account.

Customer Support

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Phone: +44 7860 385361
Email: info@Luxe-Sensational.co.uk
Address: 29 Connaught Road, Scunthorpe, DN15 8GU, United Kingdom
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM