Shipping policy

This shipping policy applies to all orders placed within the United Kingdom. By placing an order with Luxe Sensational, you acknowledge and agree to the shipping terms outlined below.

A. Shipping Options, Costs & Delivery Times

Order Processing Time: 1–2 business days, Monday to Friday.

Order Cut-Off Time: 5:00 PM GMT (Greenwich Mean Time), Monday to Friday.

Delivery times are estimates and may vary depending on the destination, carrier delays, public holidays, or circumstances beyond our control.

B. Delivery

Orders are shipped within the United Kingdom using reputable delivery carriers, including UPS and FedEx, where applicable.

Once your order has been dispatched, you may receive tracking information where available.

C. Address Changes

Please ensure that your shipping address is correct before placing your order.

If you need to change your delivery address, please contact us within 24 hours of placing your order at:

Email: info@Luxe-Sensational.co.uk

We cannot guarantee that address changes can be made after an order has been processed or shipped.

D. Order Cancellations

You may request cancellation of your order at any time before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Refund Policy for information regarding returns and refunds.

E. Damaged Packages

If your package arrives visibly damaged, please refuse delivery where possible and contact us as soon as possible.

If the package was delivered while you were unavailable to receive it, please contact our customer service team promptly so we can assist you with the next steps.

F. Customer Support

If you have any questions regarding shipping or your order, please contact us:

Phone: +44 7860 385361
Email: info@Luxe-Sensational.co.uk
Address: 29 Connaught Road, Scunthorpe, DN15 8GU, United Kingdom
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM